Boathouse Reviews

Absolutely appalling GET REAL FIND SOME STAFF TO WORK YOU FLOOR PRE PAID FOOD WAS 2 HOURS WAITING NO TABLE SERVICE NO TABLES AVAILABLE .BUILDING WAS EMPTY

Request Nicholas if you can! He made the experience so much more fun and was incredibly knowledgeable and passionate about the food and his job. Excellent recommendations! Lobster roll and coconut mojito - do it!

Visited the Boathouse on 11-12-21. Lousy experience! Manager was polite and appoligazed for their LOUSY ordering process. Obviously the senior management at the Boathouse restaurant doesn't understand why people come out to a nice restaurant! It's not just for food customers can get that at a McDonalds or any other fast food or carryout. Customers come for a pleasurable dining experience. Requiring customers to try and order a meal on your phone is absurb! And if that is not enough, they automatically charge a 20% gratuity! I routinely give a 20% tip IF I get great service. I will never go back. The restaurant was only 1/3 full at 6:00 at night, I can see why. Wake up Boathouse people expect SERVICE at a nice restaurant NOT self service.

I purchased a clothing item from the website and it arrived quickly, in 2 to 3 days. The item was well packaged and my clothes arrived in perfect condition. I'm very satisfied with my order and will be doing more shopping at Boathouse. I recommend ordering online since this transaction was so easy.

I ordered a white addidas T-shirt from them the size was medium because I usually buy medium of addidas, but their medium which I received is equal to XL size. Still that t-shirt is at my place no one come to pick or no exchange. I totally wasted my money. I recommend to everyone please don't buy from them.

Worst customer service in the world! Made a mistake with my email in my first order they couldn't find the order with all the other info I gave and told me it didn't go through and order again. Ordered again but ended receiving both orders. Took more than two month many emails and calls (waiting 3 hours on hold) to sort it out and get a refund...

I had returned a pair of slides that I had ordered that didn't fit and I was under the impression that the returns were free and they paid the return shipping. It stated on their website under Hassle-Free Returns that "we pay return shipping". That is all it said regarding that. Throughout the whole return process, not once did it mention anything about how when refunded you will not be credited the original shipping amount that was paid. After speaking with a lady she said it in fact did say on their website that we as customers don't get refunded the shipping amount. Once I asked where on the website it said this she replies with "Oh, it used to be on there but it has since been removed." Why in the $#*! would that be removed? I find that a piece of information quite important, don't you? SUPER SHADY business to deal with. The lady also argued with me at first saying I was in deed refunded for the full amount I paid which I was a lie BECAUSE I WASN'T REFUNDED THE SHIPPING COSTS.

STAY AWAY! (unless you like the feeling of disappointment)

Worst service ever. I ordered Fila disruptor II and received one worn out shoe that too at the time of COVID 19. Very irresponsible retailer. Sent them an email 10 days ago, still waiting for the reply.

I ordered some skates from Boathouse during the pandemic to keep me sane... it took them 3 weeks of me badgering them to tell me they oversold. Kinda funny... I look on ebay and there are size 7,8 and 9 in the same styles Boathouse sold...

It is super shady behaviour to take advantage of people in need during this pandemic.

Boathouse. You need to put measures in place to stop selfish staff who benefit off of customers during the pandemic. Shame on you.

We ordered summer clothes for my teenage son months ago and have had no update, no response to our emails and phone calls and no clothes. "Fastest Shipping in Canada?" You'd better remove that claim from your site, it is false advertising. Caveat Emptor! Worst company ever. Never again!